The Challenge
Average lead response time of 42 hours was causing 50% of qualified leads to go cold before first contact. Sales team couldn't prioritize which leads to call first.
The Solution
- Implemented Slack-based instant lead alerts with enriched data
- Deployed Warmly for real-time website visitor identification
- Built automated round-robin routing based on territory and persona
- Created speed-to-lead playbook with response time SLAs
The Results
"The audit showed us exactly where deals were dying in our pipeline. We fixed lead routing in week one and saw conversion lift immediately."— VP Sales, Series B SaaS